Privacy Policy

Effective as of June 20, 2025

This Privacy Policy describes how RADENCE, INC. – An RA Ventures Company and our subsidiaries and affiliates including Side Step AI P.C., operating as a professional corporation for Radence, Inc., its affiliated management company (“Radence,” “we”, “us” or “our”) process personal information that we collect through your interactions with www.radence.com (the “Site”) or any services or goods provided through or in connection with the Site or Company (“Services”).

It does not apply to information collected by us offline or through any other means, including on any other website operated by us or any third party (including our affiliates); or any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Site.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing the Site or using the Services, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see “Changes to This Privacy Policy”). Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

Radence may provide additional or supplemental privacy policies to individuals for specific products or services that we offer at the time we collect personal information. For example, if you are a patient seeking treatment, your information may be subject to the Health Insurance Portability and Accountability Act of 1996, as amended by the Health Information, Technology for Economic and Clinical Health Act, and the rules and regulations promulgated thereunder (“HIPAA”) and outside the scope of this Privacy Policy.

1. Personal Information We Collect

Information you provide to us: Personal information you may provide to us through the Service or otherwise includes:

Contact data: name, email, address, title, company name, phone number.
Demographic data: city, state, country, postal code, age.
Profile data: username, password, date of birth, biography, social links, photo, interests.
Communications data: your messages and inquiries.
Transactional data: order numbers, transaction history.
Marketing data: preferences and engagement details.
Payment data: card/payment info for transactions.
Other data: any additional data provided to us.

Third-party sources: We may combine this with information from:

Public sources (e.g., government agencies, public databases).
Private sources (e.g., data licensors, social platforms).
Marketing partners (e.g., event co-sponsors).

Automatic data collection: We may collect:

Device data: OS, browser, IP, device type, screen resolution, etc.
Online activity data: pages viewed, session length, click data, referrers.
Communication interaction data: open/click rates from emails or texts.

Cookies and similar technologies:

Cookies: to store preferences, session data.
Local storage: e.g., HTML5 data.
Web beacons: used for tracking email views or page visits.

Data about others: You may provide contact info for friends or colleagues. Only do so with their consent.

2. How We Use Your Personal Information

We may use your personal information to:

Provide, operate, and improve the Service.
Personalize your experience and remember settings.
Create and manage your profile.
Facilitate invites you send to others.
Enable security features (e.g., 2FA, device recognition).
Send updates, support info, event notices.
Understand your preferences and personalize communication.
Offer customer support.

Research and development: Improve and analyze the Service and user experience.

Marketing: Send targeted marketing messages. You can opt out at any time. This does not apply to marketing messages from third parties. Specifically, your consent to the use of SMS text alerts is not shared with third parties for marketing purposes.

Analytics: Understand how users interact with the Service to make improvements.

Compliance and protection:

Comply with laws, subpoenas, or lawful requests.
Protect rights, property, safety of Radence or others.
Audit our processes for legal compliance.
Prevent fraud, identity theft, and unauthorized access.

With your consent: We may request your permission for specific purposes.

Cookies and related tools:

Technical operation: Maintain login state, remember preferences.
Functionality: Improve site usability.
Analytics: (e.g., Google Analytics) to track behavior. Opt out here: https://tools.google.com/dlpage/gaoptout?hl=en

Under some circumstances we may anonymize your information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We do not sell or rent your personal information. We may share your personal information with:

Affiliates: Our parent, subsidiaries, and corporate affiliates.
Service providers: Vendors supporting our website, email, analytics, hosting, etc.
Payment processors: e.g., Stripe (Stripe Privacy Policy).
Third parties you designate: With your consent or instructions.
Marketing partners: For co-sponsored events or relevant offers.
Professional advisors: Legal, financial, insurance support.
Authorities and others: Government, legal, or regulatory bodies.
Business transferees: In the context of acquisitions, mergers, investment, bankruptcy, etc.

4. Your Choices

Access/update: Log in to your account to update your profile.
Opt-out: Unsubscribe from marketing emails via footer links or contact us.
Cookies: Manage in your browser settings. More info: allaboutcookies.org
Blocking gifs/images: Disable images in your email client or browser settings.
Location data: Manage geolocation permissions on your device.
Do Not Track: We do not respond to DNT signals.
Declining to provide data: Some services require personal data. Without it, we may not be able to provide those services.
Delete or close your account: Contact us to request account closure or data deletion.

5. Other Sites and Services

Our Service may link to or be integrated into third-party websites or services. We are not responsible for those third parties or their privacy practices. Please review their privacy policies directly.

6. Security

We take appropriate physical, technical, and administrative measures to protect your personal information, but no system is 100% secure.

7. International Data Transfer

We are based in the United States and may process your personal data in countries where privacy laws may be less protective than your jurisdiction.

8. Children

This Service is not intended for anyone under 18. If we discover we’ve collected data from a minor without appropriate consent, we will delete it as required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates the latest revision. You are responsible for reviewing this Privacy Policy regularly to check for updates. Continued use of the Services after updates means you agree to the revised Privacy Policy.

10. How to Contact Us

Email: info@radence.com

Mail:
300 S Orange Ave, Suite 1000
Orlando, FL 32801

Annex I Rights for the residents in the European Economic Area, the United Kingdom and Switzerland

If you are located in the European Economic Area (“EEA”), Switzerland (“CH”), or the United Kingdom (“UK”), your personal data may be protected by data protection laws in the EEA, CH, or UK, such as the European Union General Data Protection Regulation (GDPR). Company will comply with these data protection laws when it uses and shares your personal data as described in this Privacy Policy.

When using or sharing personal data as described in this Privacy Policy (including transfers out of the EEA, CH, and UK described below), Company relies on the following lawful bases, as appropriate:

Company’s legitimate interests
You provided your consent
Compliance with Company’s legal obligations

Company is headquartered in the United States, and as a result, personal data will be processed by Company in many jurisdictions including the United States. Company may contract with service providers to process your personal data on Company’s behalf; these service providers may be located outside of the EEA, CH, and UK. Data protection laws in the United States or other countries may not offer you the same protections as the laws of your country. By using the Services and by submitting personal data to Company, you understands your personal data could be transferred to other countries. Company commits to ensure the protection of personal data during such transfers in accordance with applicable laws and this Privacy Policy.

In addition to your rights listed in this Privacy Policy, data protection laws in the EEA, CH, and UK may also provide you with the following additional rights:

The right to withdraw consent at any time, if Company is processing personal data on the basis of consent
To access your personal data that Company has collected
To request that Company rectify or erase your personal data
To request that Company restrict the way it uses or shares your personal data
To object to the way Company uses or shares your personal data
To ask Company to transfer your personal data to someone else
To lodge a complaint with a data protection authority in the EEA, CH, or UK

Company’s ability or obligation to comply with your request may be limited by applicable law.

To request to exercise on of these rights, please contact us at info@radence.com

If you are unsatisfied with your response to any issues that you raise, you also have the right to make a complaint with the data protection authority in your jurisdiction.

Annex II Rights for California Residents

The California Consumer Privacy Act, as amended by the California Privacy Rights Acts (CCPA) grants certain rights to California residents. For this section, personal data has the meaning given to it under the CCPA. To the extent the CCPA applies to Company’s processing of your Personal Data, you would be entitled to the following rights:

1. Right to Know
You have the right to request that Company discloses certain information to you about Company’s collection of your personal data. Upon Company’s receipt of your verified request, Company will provide you with:

The categories of personal data Company has collected about you
The categories of sources from which Company has collected your personal data
Company’s business or commercial purpose(s) for collecting your personal data
The categories of third parties with whom Company has shared your personal data
The specific pieces of personal data Company has collected about you

You have the right to request that Company discloses certain information to you about Company’s disclosures and sales of your personal data; however, Company does not sell personal data. Upon our receipt of your verified request, Company will provide you with:

The categories of personal data Company has collected about you; and
The categories of personal data that Company disclosed about you for a business purpose.

2. Right to Opt-Out of Targeted Advertising or Sale
You have the right to opt-out of the sale of your personal data, however, Company does not sell personal data.

3. Right to Delete
You have the right at any time to request that Company deletes your personal data.

4. Right to Correct
You can ask Company to correct inaccurate personal data that Company has about you.

5. Right to Nondiscrimination
Company will not discriminate against you for exercising your rights. This generally means Company will not deny you any goods or services, charge different prices or rates, provide a different level of service or quality of goods, or suggest that you might receive a different price or level of quality for goods.

If you are a California resident and want to submit a request exercising your rights, please contact us at info@radence.com or by mail at the address listed above. You must provide us with sufficient information that allows us to reasonably verify who you are and describe your request with sufficient detail to allow us to properly evaluate and respond to it. If we are unable to verify your identity with the information provided, we may ask you for additional pieces of information. We may also require you do either of the following: (1) verify your own identity directly with the business or (2) directly confirm to us that you provided the authorized agent permission to submit the request. If you are an authorized agent making a request on behalf of another individual, you must provide us with signed documentation that you are authorized to act on behalf of that individual.

Please note that we are not obligated to respond to more than two Right to Know/Access requests for the same individual’s personal data within a 12-month period.

California law also permits California residents to request certain information about our disclosure of personal data to third parties for their own direct marketing purposes during the preceding calendar year. As discussed elsewhere in this Privacy Policy, we do not currently share the personal data of California residents with third parties for their own direct marketing purposes. However, if you have further questions about our privacy practices and compliance with California law, please contact us as explained above.