Privacy Policy

Effective as of December 13, 2024

This Privacy Policy describes how RADENCE – An RA Ventures Company and our subsidiaries and affiliates (“Radence,” “we”, “us” or “our”) process personal information that we collect through our digital or online properties or services that link to this Privacy Policy (including as applicable, our website, social media pages, marketing activities, live events and other activities described in this Privacy Policy (collectively, the “Service”)).

Radence may provide additional or supplemental privacy policies to individuals for specific products or services that we offer at the time we collect personal information. For example, if you are a patient seeking treatment, your information may be subject to the Health Insurance Portability and Accountability Act of 1996, as amended by the Health Information, Technology for Economic and Clinical Health Act, and the rules and regulations promulgated thereunder (“HIPAA”) and outside the scope of this Privacy Policy.

1. Personal Information We Collect

Information you provide to us: Personal information you may provide to us through the Service or otherwise includes:

Contact data: name, email, address, title, company name, phone number.
Demographic data: city, state, country, postal code, age.
Profile data: username, password, date of birth, biography, social links, photo, interests.
Communications data: your messages and inquiries.
Transactional data: order numbers, transaction history.
Marketing data: preferences and engagement details.
Payment data: card/payment info for transactions.
Other data: any additional data provided to us.

Third-party sources: We may combine this with information from:

Public sources (e.g., government agencies, public databases).
Private sources (e.g., data licensors, social platforms).
Marketing partners (e.g., event co-sponsors).

Automatic data collection: We may collect:

Device data: OS, browser, IP, device type, screen resolution, etc.
Online activity data: pages viewed, session length, click data, referrers.
Communication interaction data: open/click rates from emails or texts.

Cookies and similar technologies:

Cookies: to store preferences, session data.
Local storage: e.g., HTML5 data.
Web beacons: used for tracking email views or page visits.

Data about others: You may provide contact info for friends or colleagues. Only do so with their consent.

2. How We Use Your Personal Information

We may use your personal information to:

Provide, operate, and improve the Service.
Personalize your experience and remember settings.
Create and manage your profile.
Facilitate invites you send to others.
Enable security features (e.g., 2FA, device recognition).
Send updates, support info, event notices.
Understand your preferences and personalize communication.
Offer customer support.

Research and development: Improve and analyze the Service and user experience.

Marketing: Send targeted marketing messages. You can opt out at any time.

Analytics: Understand how users interact with the Service to make improvements.

Compliance and protection:

Comply with laws, subpoenas, or lawful requests.
Protect rights, property, safety of Radence or others.
Audit our processes for legal compliance.
Prevent fraud, identity theft, and unauthorized access.

With your consent: We may request your permission for specific purposes.

Cookies and related tools:

Technical operation: Maintain login state, remember preferences.
Functionality: Improve site usability.
Analytics: (e.g., Google Analytics) to track behavior. Opt out here: https://tools.google.com/dlpage/gaoptout?hl=en

We may share your personal information with:

Affiliates: Our parent, subsidiaries, and corporate affiliates.
Service providers: Vendors supporting our website, email, analytics, hosting, etc.
Payment processors: e.g., Stripe (Stripe Privacy Policy).
Third parties you designate: With your consent or instructions.
Marketing partners: For co-sponsored events or relevant offers.
Professional advisors: Legal, financial, insurance support.
Authorities and others: Government, legal, or regulatory bodies.
Business transferees: In the context of acquisitions, mergers, investment, bankruptcy, etc.

4. Your Choices

Access/update: Log in to your account to update your profile.
Opt-out: Unsubscribe from marketing emails via footer links or contact us.
Cookies: Manage in your browser settings. More info: allaboutcookies.org
Blocking gifs/images: Disable images in your email client or browser settings.
Location data: Manage geolocation permissions on your device.
Do Not Track: We do not respond to DNT signals.
Declining to provide data: Some services require personal data. Without it, we may not be able to provide those services.
Delete or close your account: Contact us to request account closure or data deletion.

5. Other Sites and Services

Our Service may link to or be integrated into third-party websites or services. We are not responsible for those third parties or their privacy practices. Please review their privacy policies directly.

6. Security

We take appropriate physical, technical, and administrative measures to protect your personal information, but no system is 100% secure.

7. International Data Transfer

We are based in the United States and may process your personal data in countries where privacy laws may be less protective than your jurisdiction.

8. Children

This Service is not intended for anyone under 18. If we discover we’ve collected data from a minor without appropriate consent, we will delete it as required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates the latest revision. Continued use of the Service after updates means you agree to the revised Policy.

10. How to Contact Us

Email: info@radence.com

Mail:
200 Berkeley Street
18th Floor
Boston, MA 02116