Terms of Service

Version 1.0
Last revised: June 20, 2025

The website located at www.radence.com (the “Site”) is a copyrighted work belonging to RADENCE, INC. – An RA Ventures Company (“Company”, “us”, “our”, and “we”). Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into these Terms.

These Terms of Use (these “Terms”) set forth the legally binding terms and conditions that govern your use of the Site or any services or goods provided through or in connection with the Site or Company and Company’s subsidiaries and affiliates including Side Step AI P.C., operating as a professional corporation for Radence, Inc., its affiliated management company (“Services”). By accessing or using the Services, you acknowledge that you have read, understood, and agree to these Terms (on behalf of yourself or the entity that you represent), and you represent and warrant that you have the right, authority, and capacity to enter into these Terms (on behalf of yourself or the entity that you represent). You may not access or use the Services or accept the Terms if you are not at least 18 years old. If you do not agree with all of the provisions of these Terms, do not access and/or use the Services. By accessing and using the Services, you also acknowledge that your use is subject to our Privacy Policy, located at https://www.radence.com/privacy-policy.

PLEASE BE AWARE THAT SECTION 8.2 CONTAINS PROVISIONS GOVERNING HOW TO RESOLVE DISPUTES BETWEEN YOU AND COMPANY. AMONG OTHER THINGS, SECTION 8.2 INCLUDES AN AGREEMENT TO ARBITRATE WHICH REQUIRES, WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND US SHALL BE RESOLVED BY BINDING AND FINAL ARBITRATION. SECTION 8.2 ALSO CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER. PLEASE READ SECTION 8.2 CAREFULLY.

UNLESS YOU OPT OUT OF THE AGREEMENT TO ARBITRATE WITHIN 30 DAYS:

YOU WILL ONLY BE PERMITTED TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION;
YOU ARE WAIVING YOUR RIGHT TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL.

1. Accounts

1.1 Account Creation

In order to use certain features of the Site, you must register for an account (“Account”) and provide certain information about yourself as prompted by the account registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information. You may delete your Account at any time, for any reason, by following the instructions on the Site. Company may suspend or terminate your Account in accordance with Section 7.

1.2 Account Responsibilities

You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify Company of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. Company cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

2. Access to the Site

Subject to these Terms, Company grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Site solely for your own personal, noncommercial use.

The rights granted to you in these Terms are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site or any content displayed on the Site; (b) you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site; (c) you shall not access the Site in order to build a similar or competitive website, product, or service; and (d) no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without express written consent.

Company reserves the right to modify, suspend, or discontinue the Site (in whole or in part) at any time without notice. You acknowledge and agree that Company will not be liable to you or any third party for any modification, suspension, or discontinuation of the Site or any part thereof.

You acknowledge and agree that Company will have no obligation to provide you with any support or maintenance in connection with the Site.

3. Text Messaging

Company offers access to messages via SMS (Short Message Service) text alerts for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, billing notifications and other messages as applicable to the Services. Enrollment in text alerts requires you to provide your own mobile phone number with an area code within the 50 United States or the District of Columbia. By enrolling to receive messages from us, you agree and consent to these terms and conditions, which become effective upon your enrollment. This consent is not shared with third parties for marketing purposes. You may be asked to verify your mobile phone number before the service will start. This requires responding to a text alert sent to your mobile phone confirming your enrollment in this service. If you have any questions regarding privacy, please see our privacy policy at https://www.radence.com/privacy-policy.

You acknowledge that text alerts will be sent to the mobile phone number you provide to us. Such messages may include limited personal information about your services, and whoever has access to the mobile phone or carrier account will also be able to see this information. Once you enroll, the frequency of text alerts we send to you will vary. Company does not impose a separate charge for text messages; however, your mobile carrier’s message and data rates may apply depending on the terms and conditions of your mobile phone contract. You are solely responsible for all message and data charges that you incur. Please contact your mobile service provider about such charges.

You may opt out at any time by texting STOP. For assistance, text HELP or visit our website at https://radence.com.

These text alert messages are offered on an “as is” basis and: (1) may not be available in all areas at all times; and (2) may not continue to work in the event of product, software, coverage or other service changes made by your wireless carrier. We may change or discontinue any of our text alert program without notice or liability to you. Company reserves the right to cease delivery of text alerts to any person at anytime in its sole discretion. Carriers are not liable for delayed or undelivered messages.

4. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold Company (and Company’s affiliates and its and their officers, directors, employees, contractors and agents) harmless, including costs and attorneys’ fees, from any claim or demand made by any third party related to or arising out of your use of the Services, your violation of these Terms, or infringement of any intellectual property or other rights of any person or entity, or your violation of applicable laws or regulations. Company reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us. You will not settle any claim without the prior written consent of Company.

5. Third-Party Links & Ads; Other Users

The Services may contain links to third-party websites and services, and/or display advertisements for third parties. Such Third-Party Links & Ads are not under the control of Company, and Company is not responsible for them. You use all Third-Party Links & Ads at your own risk. Your interactions with other Services users are solely between you and such users. You agree that Company will not be responsible for any loss or damage resulting from any such interactions.

You hereby release and forever discharge Company from all past, present and future disputes, claims, and controversies of every kind that relate to the Services or any interactions with other users or third-party links. If you are a California resident, you waive California Civil Code Section 1542.

6. Disclaimers

The Services is provided on an “as-is” and “as available” basis, and Company expressly disclaims all warranties of any kind, whether express, implied, or statutory. We do not warrant that the Services will be available uninterrupted or error-free, nor do we make any warranties regarding accuracy, completeness, legality, or safety.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

7. Limitation on Liability

To the maximum extent permitted by law, Company shall not be liable for any indirect, incidental, special, consequential or punitive damages, including lost profits or data, whether based on warranty, contract, tort (including negligence), or other legal theory, even if Company has been advised of the possibility of such damages. Our total liability to you for any damages arising from or related to these Terms shall not exceed fifty U.S. dollars ($50).

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above may not apply to you.

8. Term and Termination

These Terms remain in effect while you use the Services. We may suspend or terminate your rights to use the Services at any time for any reason at our sole discretion. Upon termination, your Account and right to access the Site will immediately terminate. Sections 2 through 9 will survive termination.

9. General

9.1 Changes

We may revise these Terms at any time by posting the updated terms on our Site and/or notifying you via the last email address you provided. Continued use of the Site constitutes your acceptance of the changes.

9.2 Dispute Resolution

This section outlines our binding arbitration agreement. Disputes between you and Company must be resolved by arbitration, with few exceptions. You waive rights to bring disputes in court or participate in class actions. You may opt out within 30 days. See full terms for conditions, arbitration rules, batch arbitration, and fee structure.

9.3 Export

The Site may be subject to U.S. export control laws. You agree not to export or transfer any U.S. technical data or products in violation of these laws.

9.4 Disclosures

Company is located at the address below. California residents may contact the Department of Consumer Affairs in writing at 400 R Street, Sacramento, CA 95814, or by phone at (800) 952-5210.

9.5 Electronic Communications

You consent to receive communications electronically and agree that such communications satisfy any legal requirement for written communications.

9.6 Entire Terms

These Terms constitute the entire agreement between you and Company. If any provision is held invalid, the remaining provisions will remain in effect. You may not assign these Terms without Company’s prior written consent.

9.7 Copyright/Trademark Information

9.8 Contact Information

RADENCE
Address: 300 S Orange Ave, Suite 1000
Orlando, FL 32801

Email: info@radence.com